If you're having an issue with a reference management tool, please email us at the address below. Please give us as much information as you can, particularly:

• Your Department/Faculty or subject area
• The reference management tool or software you are using (RefWorks, EndNote, Mendeley, Zotero etc.)
• The operating system of the machine you are using (Windows 10, Mac OS X Mountain Lion etc.)
• The browser you are using (Chrome, Firefox, Internet Explorer, Safari etc.)
• The word processor you are using (Word, Pages etc.)

Contact us at reference-management@bodleian.ox.ac.uk.