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Copy of Managing your references: Contact us


If you're having an issue with a reference management tool, please email us at the address below. Please give us as much information as you can, particularly:

  • Your department/faculty or subject area
  • The reference management tool or software you are using (RefWorks, EndNote, Mendeley, Zotero etc.)
  • The operating system of the machine you are using (Windows 10, macOS Catalina etc.)
  • The browser you are using (Chrome, Firefox, Edge, Safari etc.)
  • The word processor you are using (Word, Pages etc.)

Contact us at


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